Frequently Asked Questions (FAQs)

📦 Where do you ship from?

We work with international suppliers and ship directly from global warehouses.

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⏱ How long does shipping take?

Shipping typically takes 7–15 business days for most countries. It may vary slightly based on location.

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💳 What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal.

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🔄 Can I cancel or change my order?

Orders can only be changed or canceled within the first 12 hours of purchase.

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❌ What if I received the wrong or damaged item?

Contact us at support@nexovia.shop within 7 days with photo proof, and we’ll replace or refund your item.

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📮 How do I track my order?

Use the Track My Order page to check your order status with the tracking number sent to your email.